Manager : Digital Service Management

Date:  27 Apr 2024

Chonburi, Sriracha (ชลบุรี), Thailand, 20230


  • Team Leadership and Management: Lead and develop the customer service team, set and monitor performance goals, foster a collaborative work environment.
  • Incident and Change Management: Resolve IT incidents and manage changes efficiently.
  • Service Level Management: Define and uphold SLAs ensuring service quality meets expectations.
  • Endpoint Solutions and Support: Manage endpoint solutions and provide user support.
  • Conference and Broadcast Room: Oversee room scheduling and tech maintenance.
  • Customer Service Excellence: Continuously improve service experience and gather stakeholder feedback for enhancements.
  • Incident Escalation: Handle high-priority incidents until resolution.
  • Budget and Resource Management: Manage budgets and optimize resource allocation.


  • Demonstrated experience in a managerial capacity within the digital or IT service industry.
  • Strong technical knowledge in IT incident and problem management, change management, endpoint solutions, and conference room technology.
  • Exceptional leadership, communication, and interpersonal skills.
  • Strong logical thinking and troubleshooting skills.
  • Ability to work under pressure, prioritize tasks, and make sound decisions.
  • Experience with service level management and customer satisfaction initiatives.
  • Familiarity with ITIL or similar service management frameworks is advantageous.


  • Bachelor's degree in a relevant field; a master's degree is a plus.