Commercial Excellence & Customer Services

Date:  28 Apr 2024

Bangkok (กรุงเทพมหานคร), Thailand, 10900


  • Monitor, analyze Pro/Con of current work process of Commercial staff for process improvement
  • Follow up and feedback new work process from Commercial staff for process adjustment
  • Coordinate with all relevant parties to develop written documentation of work processess
  • Maintain database of documentation of work processess
  • Coordinate and support in carrying out the change management activities
  • Coordinate and support in implementation audit activities
  • Coordinate and support in development and implementation of digital systems and tools
  • Carry out KM activities to stimulate knowledge sharing, storage and application within the team
  • Survey and get feedback from Commercial staff for continuous improvement
  • Initiate activity and to encourage Commercial staff to participate in KM and build KM culture among staff 
  • Carry out customer satisfaction enhancement programs/ intiatives/ activities as well as coordinate for customer satisfaction survey
  • Analyze survey result for each market event for continuous improvement in future activities
  • Propose initiative/activities to meet customer expectation
  • Maintain and analyze Customer Database in order to propose marketing activities
  • Maintain customer portal and support customers in using customer portal as a administrator of the portal
  • Consolidate and report Voices of Customers, complaints etc. from the customer portal


Bachelor's in business & marketing, IT, Psychology, Communication Arts, Political Science, Arts, Economics or related field.


  • At least 3-5 years, if having experience in marketing, Sale Coordinator, Business Analyst background, IT skill (Photoshop/ Microsoft program/Adobe) and understanding of sales and payment instruments/mechanism is preferable.
  • Service Mind, Good communication skills, and friendly and approachable are needed.