Commercial Excellence & Customer Services
Date:
28 Apr 2024
Location:
Bangkok (กรุงเทพมหานคร), Thailand, 10900
ROLE & RESPONSIBILITY
- Monitor, analyze Pro/Con of current work process of Commercial staff for process improvement
- Follow up and feedback new work process from Commercial staff for process adjustment
- Coordinate with all relevant parties to develop written documentation of work processess
- Maintain database of documentation of work processess
- Coordinate and support in carrying out the change management activities
- Coordinate and support in implementation audit activities
- Coordinate and support in development and implementation of digital systems and tools
- Carry out KM activities to stimulate knowledge sharing, storage and application within the team
- Survey and get feedback from Commercial staff for continuous improvement
- Initiate activity and to encourage Commercial staff to participate in KM and build KM culture among staff
- Carry out customer satisfaction enhancement programs/ intiatives/ activities as well as coordinate for customer satisfaction survey
- Analyze survey result for each market event for continuous improvement in future activities
- Propose initiative/activities to meet customer expectation
- Maintain and analyze Customer Database in order to propose marketing activities
- Maintain customer portal and support customers in using customer portal as a administrator of the portal
- Consolidate and report Voices of Customers, complaints etc. from the customer portal
EDUCATION
Bachelor's in business & marketing, IT, Psychology, Communication Arts, Political Science, Arts, Economics or related field.
EXPERIENCE
- At least 3-5 years, if having experience in marketing, Sale Coordinator, Business Analyst background, IT skill (Photoshop/ Microsoft program/Adobe) and understanding of sales and payment instruments/mechanism is preferable.
- Service Mind, Good communication skills, and friendly and approachable are needed.
OTHER REQUIREMENTS